Having Issues With Your Bank on the iPhone App?




Are you experiencing issues with one or more of your bank accounts in EveryDollar such as a zero bank account balance or transactions not importing? 

Please note when you first connect or reconnect banks, your account balances will update and transactions will appear in EveryDollar within the timeframe of a few minutes to a few days. This is due to banks having their own rate at which they make transactions available for syncing. If your account balances and transactions do not update within 72 hours please take the following steps:

1. Tap the settings button in the top left.

2. Select "Bank Accounts".

3. Select the bank that you're having problems with.

4. Tap "Update Bank Login"

5. Enter your Username/Password combo for your bank and tap Next.  

*Be sure to type in the exact same info you do when signing into your bank's website. Do NOT enter your EveryDollar login information.

6. Select whether you'd need transactions for the last seven days or the whole month and then tap Next.